Your Privacy Matters
Ortega's Fish & Grill values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website and SMS/Text Messaging services.
Information We Collect
We may collect personal information such as your name, phone number, email, and billing details when you visit our website, place orders, or opt in for messaging services. Order details such as items ordered, delivery address, and special requests may also be recorded. Additionally, we may collect website usage data, including IP address, browser type, and interactions via cookies.
SMS/Text Messaging Consent
If you opt in to receive SMS/Text messages, we collect your mobile phone number and consent information. You agree to receive recurring automated reminders, updates, or promotional messages about special offers, new menu items, and order updates.
- Consent: Consent is not required for purchases
- Frequency: Message frequency varies based on promotions and updates
- Rates: Standard message and data rates may apply
- Opt Out: You may opt out at any time by replying STOP or OUT
How We Use Your Information
Your information may be used for the following purposes:
- Process and fulfill your food orders and delivery requests
- Send order confirmations, updates, and promotional content (with your consent)
- Respond to customer inquiries and support requests
- Improve our services, website, and menu offerings using analytics
- Provide customer service and manage customer accounts
- Send loyalty rewards and special offers
Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service and delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse. Payment transactions are securely processed, and we do not store complete credit card information. However, no method of transmission over the internet is 100% secure.
Your Privacy Choices and Rights
- Stop SMS Messages: Reply STOP or OUT to any text message
- Unsubscribe from Email: Click the unsubscribe link in any promotional email
- Access Your Information: Contact us to access, update, or delete your personal information
- Data Deletion: We will delete your information upon request, subject to legal requirements
Cookies and Tracking
We may use cookies for improved website functionality, analytics, and user experience. Cookies are small files stored on your device that help us remember your preferences and track website usage.
- Control: You can control cookies through your browser settings
- Impact: Disabling cookies may impact your browsing experience
- Third-Party: We may use third-party analytics services to understand how you use our website
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your information.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Continued use of our website or services indicates your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (562) 902-0131
- Location: Whittier, CA
- Website: www.ortegasfishandgrillca.com