Welcome to Ortega's Fish & Grill
By using our website, placing orders, or visiting our restaurant, you agree to the following Terms of Service. Please review them carefully.
Use of Website and Services
You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any person
- Disrupting the normal flow of dialogue within our website
- Interfering with or disrupting our systems or services
- Using automated systems to collect data without permission
Orders and Ordering
All orders placed through our website or by phone are subject to acceptance by Ortega's Fish & Grill. We reserve the right to refuse or cancel any order.
- Accuracy: You are responsible for providing accurate delivery and contact information
- Payment: Full payment is required at the time of order or delivery
- Methods: We accept cash, credit/debit cards, and digital payment methods
- Special Requests: Special requests are subject to availability and may incur additional charges
Pricing and Payment
Service prices are subject to change without prior notice. All prices are displayed on our website and may be subject to applicable taxes and delivery fees.
- Prices are in USD
- Payment must be received before or upon delivery
- We do not store complete credit card information on our servers
Delivery and Pickup
- Delivery Times: Estimated delivery times are provided for convenience but are not guaranteed
- Delays: We are not liable for delays due to weather, traffic, or other unforeseen circumstances
- Address Verification: Customers are responsible for providing accurate delivery addresses
- Refusal: We reserve the right to refuse delivery to certain areas
- Pickup Orders: Pickup orders should be collected within 30 minutes of notification
Promotions and Discounts
Promotions, discounts, and special offers are valid for the dates and times specified. Terms may include:
- Gift cards are non-refundable and cannot be redeemed for cash
- Promotions may not be combined unless explicitly stated
- Expired promotions or discounts will not be honored
- Loyalty rewards are subject to program terms and conditions
Food Safety and Allergies
Important: Please notify us of any food allergies, dietary restrictions, or medical conditions related to food consumption. While we take precautions, we cannot guarantee that any food is completely free from allergens due to shared preparation areas.
- Cross-contamination may occur during food preparation
- You are responsible for informing us of all allergies before ordering
- We are not liable for allergic reactions resulting from your order
Health and Safety
Ortega's Fish & Grill follows all local health and safety regulations. We maintain strict sanitation protocols and prioritize customer health and safety at all times.
Refunds and Satisfaction
Your satisfaction is important to us. If you are not satisfied with your order or service, please contact us immediately.
- Contact Time: Issues should be reported within 24 hours of receiving your order
- Resolution: We will work with you to resolve any issues
- Refunds: Refunds are not provided, but replacements or adjustments may be made at management's discretion
Note: Refund decisions are made on a case-by-case basis and are at the sole discretion of management. Proof of order and issue documentation may be required.
Limitation of Liability
Ortega's Fish & Grill is not responsible for:
- Allergic reactions or side effects resulting from our food or services
- Lost, stolen, or damaged personal belongings at our restaurant
- Indirect or consequential damages
- Delays in delivery or service due to circumstances beyond our control
- Food quality issues due to customer mishandling after delivery
SMS/Text Messaging Terms
By opting in to our SMS/Text Messaging services, you agree to:
- Receive automated reminders, updates, and promotional content
- Allow us to use your phone number for order notifications and marketing
- Consent to message and data rates that may apply
- Opt Out: You may opt out by replying STOP or OUT at any time
Intellectual Property
All content on our website, including text, images, logos, and brand names, are the property of Ortega's Fish & Grill and are protected by copyright and intellectual property laws. You may not reproduce, distribute, or transmit any content without our express written permission.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Use of third-party sites is at your own risk.
Dispute Resolution
Any disputes arising from these Terms of Service or our services shall be governed by the laws of the State of California and resolved in the appropriate courts located in Los Angeles County, California.
Changes to Terms
We may update these Terms of Service at any time. Changes will be effective upon posting to our website. Continued use of our website or services implies acceptance of the revised terms. We encourage you to review this page regularly for updates.
Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Ortega's Fish & Grill regarding the use of our website and services.
Contact Us
If you have questions about these Terms of Service or our practices, please contact us:
- Phone: (562) 902-0131
- Location: Whittier, CA
- Website: www.ortegasfishandgrillca.com